The Summit Rental Program offers a magnitude of benefits such as

	No other large rental program allows owner rentals for such a low rate
	Front desk check-in and key control
	No panic calls from renters
	Linen and towels furnished and updated regularly
	In-house cleaning staff
	Laundry exchange daily
	Front Desk booking
	One-stop maintenance
	Greatly reduced fees from outside rental agencies that charge 30%  or more.
	In-house marketing programs
	On-line booking
	5% bonus for referral bookings
	Check-in and check-out inspections.
	Many other benefits

Frequently asked Questions: 

1. When will the on-line system be available? (most asked question)
   1. On line reservations are working.

2. Is there a fee to join the program?   (second most asked question)
   1. Currently there is no fee to join. Please see Heather Graham to have your unit inspected.

3. Who sets the rates for each season?
   1. The General manager and the rental committee will review what the competition charges and set appropriate rates for the Summit Rental Program.

4. I have always rented my units and let Advisors give out keys and clean up for the cleaning fee. Can I still do that?
   1. The Summit rental Program is designed to rent units for the owner and collect fees to cover the cost of the program. The program is not designed to be a cleaning and linen service. should you rent your unit, and collect the money, there will be a 15% rack rate fee. Additionally should you simply refer renters to your unit and you will receive 5% discount on the normal commission. Should your unit be occupied and the renter placed in someone else's unit you will receive 5% bonus money for each completed rental.

5. Is a Deep Clean Required?
   1. Yes, at least annually. The fee for deep cleaning is set each year.

6. How will the referral program work?
   1. (SUMMARY) The unit owner will contact the rental desk with information from the renter. The referral will be placed in the owners unit and the owner will receive a referral confirmation number for their records. The commission will be lowered by 5% on the completed rental. Should the unit owner acquire another rental for the same week, the renter will be placed into another unit and 5% of the rental rate will be given to the referring owner for the completed rental. Every one wins.

    

7. How can owners obtain the "prevailing rental rate schedule" for the program? 

       A.  Ask for a rate card at the front desk or log on to www.ReserveTheSummit.com.

    

8. Do owners on the rental program receive preferential service when they request repair services from the Summit Maintenance Dept? 

        A.  No. The Summit Maintenance Department is available for all owners and is a separate entity from The Summit Rental. 

    

9. How do I request work to be done on my condo by Summit Maintenance Department or outside services? 

        A.  Requests by owners for work to be performed on their condos must be made formally Through the Summit Rental Front Desk and a work order number assigned before work will be performed. Work will be performed according to the work order sequence first come first served with priority for emergencies such as water leaks, ETC. 

    

10. Is there maid service available for guests? 

         A.  No. There is no traditional hotel type "Maid Service" service available at any time. Housekeeping is provided at the end of each stay to prepare the condo for subsequent guests to check in. Guests who book through the Agency may take advantage of linen and towel exchanges and obtain replacement toilet paper, soap and dishwasher detergent as needed during their stay.

     

11. What services do I get for the commission paid? 

         A.  The following services will be completed or obtained for you.

    	Maintain business license from the state & local taxing authorities
    	Maintain a computerized reservation system
    	Maintain a staff of qualified and trained reservation specialists
    	Maintain a staff of reliable housekeepers That will guarantee that they will be there for each cleaning That will clean your linens ands towels to hotel standards Provide/replace toilet paper, soap and dishwasher detergent Most units are ready for check in at the agreed time  of 3:00 PM Be accountable and clean to the agency’s standards. Inspect your condo for damage or missing items and report to you
    	Collect and refund customer deposits
    	Make every effort to inspect your condo to assure that it has not been damaged and the appropriate deposit retained.
    	Collect rent and tax due from guests
    	Prepare reports and remit all taxes due each month to the Florida State & Local taxing authorities.
    	Handle all banking and deposits
    	Maintain and provide individual owner accounting records and monthly summaries
    	Maintain records for all owner bookings
    	Provide year-to-date accounting summary
    	Perform end of the year IRS reporting
    	Provide owner 1099's for federal and state income tax filing
    	Provide towels, linens, kitchen towels & dishcloths
    	Pay for the laundry service of all towels, linens, dishcloths & bath mats
    	Order and maintain supplies, toilet paper, soaps, dishwashing detergent, kitchen and bathroom trash bags, etc
    	Replace towels and linens that are soiled, stolen or misplaced by guests
    	Advertise your condo for rent in various advertising media to assure that you achieve your rental booking goals.
    	Assure that guests understand and comply with all Summit Rules
    	Answer emails and phone calls from prospective renters
    	Check in guests at the front desk
    	Issue keys, parking pass and ID bands
    	Check out guests so housekeeping can gain entry to clean

    Assure that your condo is up to standards for renting due to wear & tear, cleanliness, inventory of kitchen items, linens & towels, etc.

12. What happens to any net surplus that The Summit Rental Agency may have after all expenses are paid each year?

         A.  Any net surplus from the rental program's commissions will benefit you directly as an owner of a Summit Condo through reduced quarterly association dues and fees. Commissions paid to an outside company benefit that company and do not reduce your fees.

     

13. As an owner do I have any say so in how the rental program is run and rental rates are established?

         A.  As an owner you now own the rental program. As owners we now have control over setting rental rates and commissions where as in the past we were not able to increase or decrease either of these important aspects.